Shipping & Return Policy

Refund & Return Policy

Dr. Bansal Optics offers customers the option to return, refund, or exchange products purchased from www.bansaloptics.com, subject to the following terms and conditions:

Eligibility for Return / Exchange / Refund

1. Requests must be raised within 72 hours of receiving the product.
2. The product must be unused, undamaged, and free from scratches or defects that reduce its value.
3. Price tags, identification tags, invoice, and original packaging must be intact.
4. Customers must clearly mention the Order Number and Order Date.
5. Products must be returned along with the original invoice.
6. Returns without an invoice will not be accepted.
7. The return package must be properly sealed. If the product is found damaged during inspection, it will be resent to the customer and will not qualify for return or refund.
8. All returned products will undergo a quality inspection by our experts.
9. Returns will be accepted only after expert approval, and refunds will be initiated accordingly.
10. Returned products will be exchanged for the same product on a priority basis. If the same product is unavailable, a refund will be processed.

Refund Deductions

For Eyeglasses Orders:

• Fixed Shipping Charges: ₹70
• Reverse Shipping Charges: ₹100
• COD Charges (if applicable): ₹100
• 50% of Lens Price (as per invoice)

For Frames, Sunglasses & Computer Glasses:

• Fixed Shipping Charges: ₹70
• Reverse Shipping Charges: ₹100
• COD Charges (if applicable): ₹100
• Convenience Fee: ₹99

Refund Processing

• Refunds will be initiated within 15 days after expert confirmation.
• Applicable deductions (shipping, COD, lens price, etc.) will be made.
• Refunds will be credited only to the customer’s bank account.

Important Notes

• Ensure there are no scratches on lenses.
• Frames must not be bent or twisted.
• All screws, fittings, accessories, original box, instructions, and warranty cards must be returned.
• Customers may choose refund or exchange.
• If exchanging for:
• A lower-priced or same-priced product: no balance will be payable.
• A higher-priced product: the price difference must be paid by the customer.

Contact for Returns / Refunds / Exchanges

Customer Care: 9872163395

Email: bansaloptics@gmail.com