Terms & Conditions

Welcome to BansalOptics.com (“Website”). This Website is owned and operated by Dr. Bansal Optics Pvt. Ltd. (“Company”, “we”, “our”, “us”). BansalOptics.com is an online eyewear platform offering eyeglasses, sunglasses, contact lenses, and related optical products.

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the Website.

1. Eligibility

By using this Website, you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian and are legally capable of entering into a binding contract under applicable Indian laws.

2. Account Registration

• You may be required to create an account to place an order.
• You agree to provide accurate, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials.
• We reserve the right to suspend or terminate accounts found to be in violation of these Terms.

3. Products and Services

• We offer eyeglasses, sunglasses, contact lenses, lenses, frames, and optical accessories.
• Product images are for representation purposes only; actual products may vary slightly.
• Prescription-based products are customized and made according to the details provided by you.
• It is your responsibility to ensure the accuracy of prescription details uploaded or submitted.

4. Prescription Disclaimer

• Prescriptions must be issued by a qualified eye-care professional.
• We are not responsible for incorrect products resulting from inaccurate or outdated prescriptions provided by the customer.
• We reserve the right to verify prescriptions before processing orders.

5. Pricing and Payment

• All prices are listed in Indian Rupees (INR) unless stated otherwise.
• Prices are subject to change without prior notice.
• Payments are processed securely through authorized third-party payment gateways.
• We do not store your card or banking details.
• Orders will be processed only after successful payment confirmation.

6. Shipping and Delivery

• Delivery timelines are estimates and may vary based on location and product type.
• Customized or prescription products may require additional processing time.
• We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

7. Returns, Refunds, and Exchanges

• Returns, refunds, and exchanges are governed by our Refund & Return Policy, available on the Website.
• Prescription and customized products may have limited or no return eligibility unless there is a manufacturing defect.
• Any claims must be raised within the specified time mentioned in the Refund Policy.

8. Cancellations

• Orders can be cancelled only before they enter the processing or manufacturing stage.
• Once processing begins, cancellation may not be possible for customized or prescription products.
• Refunds, if applicable, will be processed as per our refund policy.

9. Intellectual Property

• All content on BansalOptics.com, including logos, text, images, graphics, designs, and trademarks, are the intellectual property of Dr. Bansal Optics Pvt. Ltd.
• Unauthorized use, reproduction, or distribution of Website content is strictly prohibited.

10. User Conduct

You agree not to:

• Use the Website for unlawful or fraudulent purposes
• Upload false, misleading, or harmful information
• Attempt to gain unauthorized access to the Website or its systems
• Interfere with the Website’s functionality or security

11. Limitation of Liability

• We shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or products.
• Our liability, if any, shall be limited to the amount paid by you for the specific product.

12. Indemnification

You agree to indemnify and hold harmless Dr. Bansal Optics Pvt. Ltd., its directors, employees, and partners from any claims, losses, damages, or expenses arising from your violation of these Terms or misuse of the Website.

13. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such external websites.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

15. Modification of Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the updated terms.

16. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact:

Dr. Bansal Optics Pvt. Ltd.

Website: www.bansaloptics.com

Email: www.bansaloptics@gmail.com

Phone:+919872163395

By using BansalOptics.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.